Question 1

What is a total loss valuation report?

Accepted Answer

A Total Loss Report establishes your vehicle's pre-loss fair market value using recognized industry price guides and verified market data. It is used to dispute a low actual-cash-value settlement offer after a vehicle is declared a total loss.

Question 2

What is a diminished value claim?

Accepted Answer

Diminished value is the loss in resale value a vehicle suffers after an accident, even after quality repairs are completed. Because the accident remains on the vehicle's history report, buyers pay less. A Diminished Value Report documents that loss so you can claim it from the insurer.

Question 3

How does the free settlement check work?

Accepted Answer

Enter your VIN (or year, make, and model), mileage, ZIP code, and the insurer's offer or repair total. In about a minute you'll see whether your vehicle qualifies and an estimated recovery range—free, with no credit card required.

Question 4

How much does a report cost, and do you take a percentage?

Accepted Answer

Each report is a flat $300 per vehicle ($300 for a Diminished Value Report), with no percentage of your settlement. The fee is the same whether you recover $1,000 or $15,000. It covers the full valuation report and a state-specific demand letter you send to the adjuster in your own name, with your Alden Vehicle Report attached.

Question 5

How long does it take to receive my report?

Accepted Answer

The free check takes about a minute. Your full Valuation Report and demand letter are delivered by email within one business day after payment.

Question 6

How does the money-back guarantee work?

Accepted Answer

The guarantee works according to the report you order: for a Total Loss Report, if the additional payout you recover above the insurer's prior written settlement offer is under $1,000, we refund the $300 fee in full (the original offer does not count). For a Diminished Value Report, if the diminished-value payout you recover for lost resale value is under $1,000, we refund the $300 fee in full (body-shop repair payments do not count). Submit the insurer's written response within 180 days of delivery to claim the refund.

Question 7

Can this report challenge a CCC One, Mitchell, or Audatex worksheet?

Accepted Answer

Yes. Upload the carrier's valuation worksheet or offer letter when you order. Your report sets independent market valuation data alongside the carrier's offer, documents VIN-decoded options, mileage, and condition adjustments, and includes a state-specific demand letter and negotiation guide.

Question 8

Which states do you cover?

Accepted Answer

We prepare Total Loss Reports and Diminished Value Reports across all 50 states and the District of Columbia, with state-specific sales tax, title, registration, and demand letter provisions.

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